FAQ
Your Questions, Answered
I already use a guidebook app like Touch Stay.
Guidebooks are the manual — Innsley is the hospitality. A guidebook tells guests how the shower works; it doesn't know their name, their anniversary, or that they love Mexican food. Nobody writes a five-star review about a PDF.
How do guests get the app?
Right after booking, we send a link and a code for their house. They download the app, enter the code, and they're in — and that same code works for anyone else staying with them, so the whole group gets personalized. The basket and printed itinerary show up even if a guest never opens it.
What does it cost after the free trial?
$29 a month per property, less as you add homes — down to about $15 at 100+ properties. The welcome kit is $49 a stay, and most hosts fold it into the cleaning fee.
How long does setup take?
About 20 minutes on a call with us — you talk, we type. Your cleaner learns exactly one new task: put the basket on the counter.
How is this different from what Airbnb offers?
Airbnb sells your guests experiences and keeps the relationship. Innsley works for you — your house, your name on the card, your review score going up.
I manage dozens of properties — is this just for boutique hosts?
The dashboard is built for exactly this: one screen for every check-in and checkout, cleaners auto-scheduled the moment guests leave, and an AI summary each morning of what every property needs.
Can I cancel anytime?
Yes. There's no lock-in through our monthly billing— pause or cancel whenever.